Beauty Basket

Returns

We will happily accept a return for any product provided it has not been opened, any seals are still in place and there has been no sign of damage.

We are not able to process a refund or exchange for any items which have been used or opened.

You must send an email to help@beautybasket.co.uk within 7 days of receiving the product if you wish to return it, please also state your reason for returning it so that we can help others in the future. If applicable we will firstly provide any advice we think is relevant (e.g some products just aren’t an overnight remedy). The product itself must be returned to us within 14 days of you receiving it.

Please note we are unable to refund the shipping cost paid when you placed your order, we are also not able to reimburse you for the shipping cost to return the goods to us.

Exchanges

We will happily accept an exchange request for any product provided it has not been opened, any seals are still in place and there has been no sign of damage.

We are not able to process a refund or exchange for any items which have been used or opened.

You must send an email to help@beautybasket.co.uk within 7 days of receiving the product if you wish to exchange it.  The product itself must be returned to us within 14 days of you receiving it.

We can provide exchanges where the desired item price is lower than the original, a refund will be made back to the original payment card. We cannot however exchange items for a higher value and charge you the extra, if this is desired the product should be returned for a refund and the desired item purchased separately.

Please note we are not able to reimburse you for the shipping cost to return the goods to us, however the item requested will be shipped by us free of charge.

How To Return

We recommend that you use a traceable shipping method (we recommend Royal Mail Recorded Delivery) to send any goods back to us, we will not be held liable if this has not been done and the product is not received by us.